FAQ

Frequently Asked Questions

Find answers to some of the most common questions about ordering from Aurelix Diamonds.

Where are your watches shipped from?

All Aurelix Diamonds orders are shipped directly from India to our customers.

Do you ship worldwide?

Yes. We ship worldwide. Shipping availability and applicable rates will be shown during checkout.

How long does it take to process my order?

Due to high demand, please allow approximately 1–2 business days for your order to be processed, prepared, and packaged.

How long does shipping take?

Once your order has been processed and shipped, estimated delivery time is approximately 14–16 days.

Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, or other circumstances outside of our control.

Will I receive tracking information?

Yes. Once your order has shipped and tracking information becomes available, it will be provided using the contact information associated with your order.

Please allow some time for the carrier’s tracking system to update after shipment.

Can I return my watch?

Returns are only accepted for products that arrive damaged, broken, or defective.

You must contact us within 7 days of delivery. We may require clear photos or videos showing the issue before approving a return, replacement, or refund.

Can I return an item if I change my mind?

No. We do not accept returns or issue refunds for change of mind, buyer’s remorse, ordering the wrong item, or deciding you no longer want the product.

Please carefully review your selection and shipping information before placing your order.

What happens if my watch arrives damaged?

Please provide your full name, order number, a description of the problem, and clear photos or videos showing the damage. We will review the claim and determine the appropriate resolution.

Will I have to pay customs or import fees?

Depending on your country, your shipment may be subject to customs duties, taxes, or import fees. Any applicable charges imposed by your country are the customer’s responsibility unless otherwise stated at checkout.

Can I change my shipping address after ordering?

Contact us as soon as possible if you entered the wrong address. If your order has not yet shipped, we may be able to update it.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

How can I contact Aurelix Diamonds?

For questions about products, orders, shipping, or returns, contact us at:

aurelixdiamondscontact@yahoo.com

Customer Support Hours:

Monday – Saturday

9:00 AM – 6:00 PM EST

For questions about an existing order, please include your name and order number so we can assist you as quickly as possible.

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FAQ