Privacy Policy
Privacy Policy
Last Updated: March 11, 2026
At Aurelix Diamonds, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, or communicating with us.
This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services.
Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Information provided when contacting customer support
• Device, browser, IP address, and website usage information
• Cookies and similar technologies
Payment information may be securely collected and processed by third-party payment providers. We do not necessarily receive or store your complete payment card information.
How We Use Your Information
We may use your information to:
• Process and fulfill orders
• Arrange shipping and delivery
• Provide order and tracking updates
• Process returns and refunds
• Respond to customer service requests
• Detect and prevent fraudulent or unauthorized transactions
• Maintain and improve our website and services
• Comply with applicable legal requirements
• Send promotional or marketing communications where permitted and with any consent required by applicable law
Sharing Your Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These parties may include payment processors, shipping carriers, fulfillment partners, website service providers, analytics providers, and other companies that assist with operating our online store.
Because our products are shipped directly from India, necessary order information such as your name, shipping address, contact information, and order details may be provided to our fulfillment and shipping partners in India to prepare and deliver your order.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.
Cookies
Our website may use cookies and similar technologies to operate properly, remember customer preferences, understand website usage, improve functionality, and support analytics or advertising where applicable.
Most browsers allow you to manage or disable certain cookies. Disabling cookies may affect certain website features.
International Processing
Because Aurelix Diamonds operates internationally and products are shipped from India, personal information may be transferred to or processed in countries outside the country where you live.
Information transferred internationally will be used as necessary to process orders, provide services, and operate our business.
Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your information and the right to opt out of certain uses of your information.
To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, or legal requirements.
Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
Aurelix Diamonds
Email: aurelixdiamondscontact@yahoo.com
Customer Support: Monday – Saturday, 9:00 AM – 6:00 PM EST