Returns & Refund Policy

Returns & Refund Policy

At Aurelix Diamonds, we carefully prepare every order before shipment and want you to be satisfied with your purchase.

7-Day Damage Policy

Returns and refunds are accepted only when an item arrives damaged, broken, or defective.

You must contact us within 7 days of the date your order is delivered to report the issue. Requests submitted after the 7-day period may not be eligible for a return or refund.

Eligibility

To qualify for a return or refund, the item must have arrived damaged, broken, or defective. We may request clear photos or videos showing the issue, along with your order number and other information needed to verify your claim.

Items damaged after delivery through misuse, accidental damage, improper handling, modification, or normal wear and tear are not eligible.

Change of Mind

We do not accept returns or provide refunds for change of mind, buyer’s remorse, ordering the wrong item, or simply deciding that you no longer want the product.

Please review your order carefully before completing your purchase.

Approved Claims

Once we review your claim, we will notify you whether it has been approved. Depending on the circumstances, an approved claim may be resolved through a replacement or refund.

If a return is required, we will provide instructions. Please do not send an item back without contacting us first.

Contact Us

To report a damaged, broken, or defective item, contact us at:

aurelixdiamondscontact@yahoo.com

Please include your full name, order number, description of the issue, and clear photos or videos of the item.

Aurelix Diamonds