Terms Of Service
Terms of Service
Last Updated: August 11, 2026
Welcome to Aurelix Diamonds. These Terms of Service govern your use of our website and your purchase of products from us.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please review them carefully before making a purchase.
1. Online Store Terms
By using our website and placing an order, you confirm that you are legally permitted to make purchases using the payment method provided.
You may not use our website or products for any unlawful or unauthorized purpose or attempt to interfere with the operation or security of our website.
2. Products
We make reasonable efforts to accurately display and describe our products, including their appearance, colors, designs, materials, and features.
However, colors and appearance may vary slightly depending on lighting, photography, screen settings, and manufacturing variations.
Product availability is subject to change without notice.
3. Orders
We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, payment problems, inventory issues, or inaccurate customer information.
Customers are responsible for reviewing their order information before completing a purchase.
After an order enters processing or has been shipped, we cannot guarantee that changes or cancellations can be made.
4. Pricing & Payment
All prices displayed on our website are subject to change without notice.
The price charged for an order will generally be the price displayed at the time the order is submitted, subject to correction of obvious pricing or technical errors.
Customers are responsible for providing accurate and authorized payment information.
5. Processing & Shipping
Orders generally require 1–2 business days for processing and preparation due to high demand.
Our products are shipped directly from India, and we offer shipping to customers worldwide.
Once an order has been processed and shipped, estimated delivery time is approximately 14–16 days.
Shipping and delivery dates are estimates and cannot be guaranteed. Customs processing, carrier delays, weather, holidays, or other circumstances outside our reasonable control may affect delivery times.
Please review our Shipping Policy for additional information.
6. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import fees associated with their order.
7. Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Please contact us immediately if you discover an error in your address. Once an order has been shipped, we cannot guarantee that an address can be changed or redirected.
8. Returns & Refunds
Returns and refunds are available only for products that arrive damaged, broken, or defective and are reported to us within 7 days of delivery.
We may require photographs, videos, or other information showing the condition of the product before approving a claim.
We do not accept returns or provide refunds for change of mind, buyer’s remorse, ordering the wrong product, or simply deciding that you no longer want an item.
Approved claims may be resolved through a replacement or refund depending on the circumstances.
Please review our Returns & Refund Policy for complete information.
9. Product Care & Customer Damage
Customers are responsible for properly handling and caring for products after delivery.
Damage caused after delivery by accidents, misuse, improper handling, unauthorized modifications, neglect, or normal wear and tear is not considered a product arriving damaged or defective and is not covered by our 7-day damage policy.
10. Third-Party Services
We may use third-party companies to provide services such as payment processing, order fulfillment, shipping, website functionality, analytics, or other services necessary to operate our business.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
11. Intellectual Property
Unless otherwise stated, the Aurelix Diamonds name, original website content, graphics, photographs owned by us, and other original materials created for our business may not be copied, reproduced, distributed, or commercially used without permission.
Third-party trademarks, names, and intellectual property remain the property of their respective owners.
12. Prohibited Uses
You may not use our website to engage in fraudulent activity, submit false information, interfere with website security, attempt unauthorized access, distribute malicious software, violate applicable laws, or infringe upon the rights of others.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Aurelix Diamonds will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable law.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, shared, and protected.
15. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our website, products, services, business practices, or applicable requirements.
The updated Terms will be posted on this page with a revised “Last Updated” date.
16. Contact Information
Questions regarding these Terms of Service can be sent to:
Aurelix Diamonds
Email: aurelixdiamondscontact@yahoo.com
Customer Support: Monday – Saturday, 9:00 AM – 6:00 PM ESTOne important point: these terms shouldn’t be used to describe branded watches as genuine, authorized, or affiliated with a third-party brand unless that is actually true. The product listings themselves should accurately identify what customers are buying.